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The Simplicity of Exceptional Customer Service
In my previous life, I ran some derivative client service teams for a major investment bank. Now, this might sound complex – and many...
Mark Stuart
Nov 12, 2015


The Big 4-0: 5 Lessons I’ve Learnt About Life, Leadership, and Learning
Today is the big 4-0. It's a little self-indulgent, but I wanted to take some time to reflect on what I’ve learnt up to this point in my...
Mark Stuart
Oct 6, 2015


It Doesn't Matter What Grades You Got or What School You Went To
In this series, professionals share their hiring secrets. Read the stories here, then write your own (use #HowIHire somewhere in the body...
Mark Stuart
Sep 6, 2015


Leading Teams Through Bouts of Underemployment
During my recent business travels across Asia, I’ve been surprised at the amount of underemployment within some firms. Underemployment...
Mark Stuart
Aug 27, 2015


Top 5 Reasons to Attain Your Investment Operations Certificate
CPA, CFA, MBA, CFP – these are just some of the designations you commonly see in the banking industry. For the tens of thousands of...
Mark Stuart
Jul 9, 2015


4 Advantages to Being an Introvert in an Extroverted Industry
“Introverts treasure the close relationships they have stretched so much to make.” Adam S. McHugh Most days are normal. Most days, I...
Mark Stuart
Jun 18, 2015


NO! The One Word You Need to Master to Excel as a Leader
Throughout my previous career in the banking industry, my working week used to comprise of being in meetings over 50% of my time. By ‘my...
Mark Stuart
Jun 11, 2015


How Focusing on My Employees Cost Me a Promotion
In this series, professionals reflect on their inevitable career mistakes. Follow the stories here and write your own (please include...
Mark Stuart
Apr 17, 2015


The ONE Thing You Need to Know to be a Successful Leader
I’m a bit over the ‘5 things you need to know if you want to be cool’, 9 ways to get a life’, or even ‘51 reasons why you’re obsessed...
Mark Stuart
Mar 29, 2015


Crisis & Leadership: 5 Lessons from AirAsia’s Tony Fernandes
"Adversity introduces a man to himself" – Albert Einstein As we continue to mourn the tragic loss of AirAsia QZ8051, I couldn’t help but...
Mark Stuart
Jan 1, 2015
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