CUSTOMER SERVICE TRAINING SINGAPORE

Service Excellence Workshop

Motivate your customer service team to go the extra mile, boost customer satisfaction today! Only $3,500 for 20 pax 

Learning materials

Customised Service Excellence handbook materials for all participants.

 Post-workshop resources available.

DURATION

& VENUE

Customisable 1 day Service Excellence workshop at your office

Don't have a venue?

Ask our team for venue recommendations

Activities

Team activities and individual exercises associated with Service Excellence included

Service Excellence Workshop prices start from

$3,500 for 20 pax

cost

Service Excellence Testimonials

Testimonials from our past clients...

Great training, precise and beneficial for

front-liners

Very enlightening.

Able to adapt what we learn to our jobscope, improve our capabilities in service excellence

Discussion on real-life scenario of work

Interaction, understanding of problems and providing solutions for customer-facing employees

The workshop was very clear and helped with some of the problems faced 

Service Excellence Learning Objectives

Why you should attend this Service Excellence workshop?

INTRODUCTION

  • Introduction to Service Excellence

  • Companies delivering premium service and what we can learn from them

  • Understanding your customers: 

    • who are they?

    • what are their (latent) needs?

    • what are their pain points?

 

CUSTOMER SERVICE EXCELLENCE
 

  • The 4 Ps of customer service excellence

    • Preparation

    • Product

    • People

    • Possibilities

 

DIFFICULT CUSTOMERS AND CONVERSATIONS

  • Handling difficult customers

    • Anticipating issues

    • Having difficult conversations

 

INFLUENCE & PERSUASION

  • Enhancing your influencing and persuasion skills

  • The power of listening

 

EXCEEDING CUSTOMER EXPECTATIONS

  • Exceeding customer expectations

    • How to go the extra mile

    • The CARE Framework: Customisation, Action, Responsiveness, Empathy

    • Understanding your options and limitations

  • Team building activity

ABOUT THE TRAINER

MARK STUART, CSP

  • Certified Speaking Professional Member of the Asia Professional Speakers - Singapore

  • Group Representative - British Chamber of Commerce Singapore, Entrepreneur & Small Business Committee

  • Committee Member - Finance & Insurance Focus Group, Singapore Human Resources Institute (SHRI) 

Mark is a sought-after corporate trainer and international keynote speaker from award-winning training company Anagram Group. He trains over 200+ MNCs, government agencies, and universities in Innovation, Leadership and Soft Skills.

Mark is a Certified Speaking Professional (CSP) – one of only 15% of speakers globally with this title - the speaking profession's highest earned designation, based on revenue, bookings and performance. Mark is one of a handful of speakers/trainers in Singapore with this accreditation.

 

As Co-Founder of Anagram Group, he was presented the ‘Future of Work’ award at the 19th Annual Business Awards from the British High Commissioner to Singapore, Scott Wightman and Mr. Chan Chun Sing, Singapore’s Minister of Trade & Industry.

Prior to training, Mark had 15 years of international management and investment banking experience in the UK, Australia and Asia for Morgan Stanley, Schroders, Goldman Sachs, Abbey National and Salomon Brothers.  

 

In these roles, he was a Global and Regional department director, and managed teams from Singapore, China, India and Japan.  Mark has led large award-winning international teams across 3 continents. This exposure has allowed him to see first-hand what works and what doesn’t in a multicultural workplace.  His experience leading rapid growth and extensive change gave him invaluable experience in building teams and increasing employee engagement. 

Mark’s training methods are highly interactive and focus on strategies and personal goals that can be implemented in the workplace immediately, delivering instant return on investment. Mark graduated from the University of Surrey with a Bachelor of Science in Business Economics and Computing. In his free time, he enjoys sailing, travelling and current affairs.

Anagram Group is a corporate training company based in Singapore, providing training workshops, High-Potential Programmes and executive coaching.

We serve government agencies, MNCs and SMEs

in Singapore and around the world.

Contact

enquiries@anagram-group.com

Whatsapp us at +65 82502835

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Copyright 2019 Anagram Group | Anagram Group is a corporate training company incorporated in Singapore | enquiries@anagram-group.com