CUSTOMER SERVICE TRAINING SINGAPORE
Service Excellence Workshop
Motivate your customer service team to go the extra mile, boost customer satisfaction today! Only $3,500 for 20 pax
Customised Service Excellence handbook materials for all participants.
Post-workshop resources available.
Customisable 1 day Service Excellence workshop at your office
Don't have a venue?
Ask our team for venue recommendations
Team activities and individual exercises associated with Service Excellence included
Service Excellence Testimonials
Testimonials from our past clients...
Great training, precise and beneficial for
Able to adapt what we learn to our jobscope, improve our capabilities in service excellence
Discussion on real-life scenario of work
Interaction, understanding of problems and providing solutions for customer-facing employees
The workshop was very clear and helped with some of the problems faced
Service Excellence Learning Objectives
Why you should attend this Service Excellence workshop?
Introduction to Service Excellence
Companies delivering premium service and what we can learn from them
Understanding your customers:
who are they?
what are their (latent) needs?
what are their pain points?
CUSTOMER SERVICE EXCELLENCE
The 4 Ps of customer service excellence
DIFFICULT CUSTOMERS AND CONVERSATIONS
Handling difficult customers
Having difficult conversations
INFLUENCE & PERSUASION
Enhancing your influencing and persuasion skills
The power of listening
EXCEEDING CUSTOMER EXPECTATIONS
Exceeding customer expectations
How to go the extra mile
The CARE Framework: Customisation, Action, Responsiveness, Empathy
Understanding your options and limitations
Team building activity
ABOUT THE TRAINER
MARK STUART, CSP
Certified Speaking Professional Member of the Asia Professional Speakers - Singapore
Group Representative - British Chamber of Commerce Singapore, Entrepreneur & Small Business Committee
Committee Member - Finance & Insurance Focus Group, Singapore Human Resources Institute (SHRI)
Mark is a sought-after corporate trainer and international keynote speaker from award-winning training company Anagram Group. He trains over 200+ MNCs, government agencies, and universities in Innovation, Leadership and Soft Skills.
Mark is a Certified Speaking Professional (CSP) – one of only 15% of speakers globally with this title - the speaking profession's highest earned designation, based on revenue, bookings and performance. Mark is one of a handful of speakers/trainers in Singapore with this accreditation.
As Co-Founder of Anagram Group, he was presented the ‘Future of Work’ award at the 19th Annual Business Awards from the British High Commissioner to Singapore, Scott Wightman and Mr. Chan Chun Sing, Singapore’s Minister of Trade & Industry.
Prior to training, Mark had 15 years of international management and investment banking experience in the UK, Australia and Asia for Morgan Stanley, Schroders, Goldman Sachs, Abbey National and Salomon Brothers.
In these roles, he was a Global and Regional department director, and managed teams from Singapore, China, India and Japan. Mark has led large award-winning international teams across 3 continents. This exposure has allowed him to see first-hand what works and what doesn’t in a multicultural workplace. His experience leading rapid growth and extensive change gave him invaluable experience in building teams and increasing employee engagement.
Mark’s training methods are highly interactive and focus on strategies and personal goals that can be implemented in the workplace immediately, delivering instant return on investment. Mark graduated from the University of Surrey with a Bachelor of Science in Business Economics and Computing. In his free time, he enjoys sailing, travelling and current affairs.